FAQ – Frequently Asked Questions

WHEN WILL MY ORDER SHIP?

Orders are processed within 1–3 business days. Once your order ships, you’ll receive a confirmation email with tracking details so you can follow it every step of the way.

HOW DO I TRACK MY ORDER?

You can track your order at any time using our tracking portal:
https://www.shopennvy.com/apps/track123

Simply enter your order number and email address.

WHAT IS YOUR SHIPPING TIME?

Shipping times vary by location, but most orders arrive within 5–8 business days after processing. Please allow additional time during peak seasons or promotions.

DO YOU OFFER RETURNS OR EXCHANGES?

We accept returns within 30 days of delivery for eligible items. All return details, eligibility, and instructions can be found in our Refund & Return Policy.

IS ENNVY JEWELRY TARNISH-RESISTANT?

Yes. ENNVY pieces are thoughtfully crafted using premium, tarnish-resistant materials designed for long-term wear. With proper care, your jewelry is made to stay beautiful.

IS YOUR JEWELRY HYPOALLERGENIC?

Yes. Our jewelry is nickel-free and hypoallergenic, making it suitable for sensitive skin.

HOW CAN I CONTACT YOU?

We’re happy to help. You can reach us at hello@shopennvy.com or by text at (323) 863-6689 during business hours.

DO YOU OFFER GIFT CARDS?

Gift cards are coming soon. Join our email list to be the first to know when they launch.