WHEN WILL MY ORDER SHIP?
Orders are processed within 1–3 business days. Once your order ships, you'll receive a confirmation email with tracking details.
HOW DO I TRACK MY ORDER?
Visit our tracking page and enter your order number and email address.
WHAT IS YOUR SHIPPING TIME?
Most orders arrive within 5–8 business days after processing. Standard U.S. shipping is always complimentary. Please allow extra time during peak seasons and promotions.
DO YOU OFFER RETURNS OR EXCHANGES?
We accept returns within 30 days of delivery for unworn items in original packaging. We don't offer direct exchanges. Simply return your piece and place a new order. Full details are in our Refund & Return Policy.
WHAT IF MY PIECE BREAKS?
Every piece is backed by the Lifetime ENNVY Guarantee. If your piece has a defect in materials or craftsmanship, we'll repair or replace it. If it's no longer available, you'll receive store credit for the original price.
IS ENNVY JEWELRY TARNISH-RESISTANT?
Yes. ENNVY pieces are 18K gold-plated stainless steel, chosen to resist tarnish and hold up to everyday wear, water, and workouts. With proper care, your jewelry is made to stay beautiful.
IS YOUR JEWELRY HYPOALLERGENIC?
Yes. Our jewelry is nickel-free and hypoallergenic, making it suitable for sensitive skin.
HOW CAN I CONTACT YOU?
Email hello@shopennvy.com or call or text (323) 863-6689. Our customer care hours are Monday–Saturday, 8 AM–8 PM PT. We're closed Sundays, and Sunday messages are answered Monday.
DO YOU OFFER GIFT CARDS?
Gift cards are coming soon. Join our email list to be the first to know when they launch.