FAQ – Frequently Asked Questions

WHEN WILL MY ORDER SHIP?
Orders are processed within 1–3 business days. You’ll receive a shipping confirmation email with tracking once your order is on the way.

HOW DO I TRACK MY ORDER?
You can track your order by entering your order number and email address. If you have any issues, feel free to reach out to us.

DO YOU OFFER RETURNS OR EXCHANGES?
Yes, we accept returns within 30 days of delivery. Please review our full Refund & Return Policy for eligibility and instructions.

IS YOUR JEWELRY TARNISH RESISTANT?
Absolutely. All Ennvy pieces are crafted with premium, tarnish-resistant materials and sealed for durability.

CAN I CONTACT YOU DIRECTLY?
Yes! You can text us at (323) 863-6689 or email hello@shopennvy.com. We’re here to help!

DO YOU OFFER GIFT CARDS?
Not yet—but we’re working on it! Join our email list to be the first to know when they launch.