Quality Guarantee

We Stand Behind Every Piece

If your jewelry is damaged due to a defect in materials or workmanship, we'll make it right-repair, replace, or refund.

Should your original piece no longer be available, we'll offer a replacement of equal value.

To request a replacement: Email hello@shopennvy.com with your order number and a clear photo. No forms, no hassle. 

What's Covered

• Defects in materials or craftsmanship 
• Issues with clasps, chains, or links
• Breakage not caused by misuse

What's Not Covered

• Lost or stolen pieces
• Normal wear and tear (scratches, fading, etc.)
• Damage from accidents, improper storage, or misuse

This guarantee is our promise to you-for as long as you own your piece.